Privacy Policy

This Privacy Policy explains how iLANTIX LLC (“iLANTIX”, “we”, “us”, or “our”) collects, uses, and shares information in connection with the iLANTIX platform, including our website, subdomains, and mobile applications (collectively, the “Services”). By using the Services, you agree to the practices described herein.

1. Who we are

1.1 iLANTIX is a ticketing platform that enables event organizers (“Organizers”) to create events and sell tickets to purchasers (“Buyers”).

1.2 Organizers receive payments directly through their own connected payment accounts. iLANTIX does not hold, control, or take custody of ticket funds.

1.3 iLANTIX LLC is the data controller in respect of information it collects through the Services. Where information is shared with an Organizer, that Organizer acts as an independent controller in respect of its own use of that information.

2. Information we collect

We collect information you provide directly and information generated through your use of the Services.

2.1 Account information. When an Organizer registers, we collect details such as name, email address, organization name, and login credentials.

2.2 Buyer and attendee information. When you purchase a ticket, we collect information necessary to process the order and deliver tickets, including your name, email address, phone number, and order details. Attendee names may also be collected where an Organizer requests them.

2.3 Payment information. Payments are processed by third-party payment providers. iLANTIX does not collect or store full card numbers or bank credentials. Those providers process payment details under their own terms and privacy policies.

2.4 Form responses. Where an Organizer attaches a form to an event, we collect the responses you provide and make them available to that Organizer.

2.5 Usage and device information. We may collect technical information including IP address, browser type, device information, and interactions with the Services, including through cookies and similar technologies. See our Cookie Policy.

3. How we use information

3.1 We use information to operate and provide the Services, including to:

(a) create and manage accounts;

(b) process ticket orders and deliver tickets and confirmations;

(c) calculate and collect platform fees;

(d) provide customer support;

(e) prevent fraud and abuse;

(f) comply with legal obligations; and

(g) improve and secure the Services.

3.2 We send transactional messages, including order confirmations and ticket delivery. Where permitted, we may send service-related or marketing communications, from which you may opt out at any time.

4. How we share information

4.1 With event organizers. When you purchase a ticket, we share your order and attendee information with the Organizer of that event so they may fulfil your order, manage attendance, and communicate with you about the event. Each Organizer is responsible for its own use of that information.

4.2 With service providers. We share information with vendors who assist in operating the Services, including payment processors, email delivery providers, SMS providers, hosting and infrastructure providers, and analytics providers, each of whom processes information on our behalf.

4.3 Internal access for support. Authorized iLANTIX personnel may access an Organizer’s account, including viewing it as that Organizer would, in order to provide support, investigate a reported problem, or maintain the Services. Such access is logged.

4.4 For legal reasons. We may disclose information where required by law, to protect our rights or the safety of others, or in connection with a business transfer such as a merger or acquisition.

4.5 No sale of personal information. We do not sell your personal information.

4.6 Mobile information. Mobile phone numbers and SMS consent are excluded from all sharing described in this section. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

5. SMS text messaging

5.1 Where you provide your phone number and opt in at checkout, we send transactional SMS messages regarding your ticket order, such as order confirmations.

5.2 Consent is optional and is not a condition of purchase. Message frequency is typically one message per order. Message and data rates may apply.

5.3 Reply STOP to unsubscribe or HELP for assistance.

5.4 Phone numbers collected for SMS are used solely to deliver the transactional messages you requested. Mobile opt-in data is never sold or shared for promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

6. Data retention

6.1 We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

6.2 Order and ticket records are ordinarily retained for a period of seven (7) years following the relevant transaction, reflecting applicable tax and financial record-keeping requirements.

6.3 Where information is no longer required, we take reasonable steps to delete or de-identify it.

7. Your choices and rights

7.1 Depending on your place of residence, you may have rights in respect of your personal information, including the right to access, correct, delete, or restrict its use, or to opt out of certain processing.

7.2 You may update account details in your dashboard, unsubscribe from marketing emails using the link contained in those emails, and reply STOP to any SMS message to stop further messages.

7.3 To exercise any right, contact us using the details in Section 11. We will respond consistent with applicable law.

7.4 Information shared with an Organizer is controlled by that Organizer. You may need to contact them directly regarding their use of it.

8. California residents

8.1 If you are a California resident, the California Consumer Privacy Act, as amended, affords you the following rights:

(a) Right to know the categories and specific pieces of personal information we have collected, the sources of that information, the purposes for collecting it, and the categories of third parties with whom it is shared;

(b) Right to delete personal information we have collected, subject to statutory exceptions;

(c) Right to correct inaccurate personal information;

(d) Right to opt out of the sale or sharing of personal information. iLANTIX does not sell or share personal information as those terms are defined under the CCPA; and

(e) Right to non-discrimination for exercising any of these rights.

8.2 To exercise these rights, contact us using the details in Section 11. We may need to verify your identity before responding.

9. Security

9.1 We employ reasonable administrative, technical, and organizational measures to protect information, including encryption in transit and access controls.

9.2 No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s privacy

10.1 The Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from such children.

10.2 If you believe a child has provided us with information, please contact us so that we may address it.

11. Changes and contact

11.1 We may amend this Policy from time to time. Material changes will be indicated by updating the date above.

11.2 For questions or to exercise any right described herein:

iLANTIX LLC
PO Box 7047
Houston, TX 77248
info@ilantix.com
(832) 801-5030