Refund Policy

iLANTIX is a ticketing platform that lets event organizers sell tickets to their events. When you buy a ticket, your payment is processed directly to the organizer of that event through their own connected payment account. iLANTIX does not hold, control, or take custody of ticket funds.

Refunds are handled by the event organizer

Because iLANTIX does not hold ticket funds, iLANTIX does not issue refunds. Any refund, exchange, or cancellation of a ticket is at the sole discretion of the event organizer, in accordance with the refund terms that organizer sets for their event. Organizers are able to issue refunds to their buyers, but are not obligated to do so unless their own stated event terms or applicable law require it.

All sales are final unless the organizer states otherwise

Unless the event organizer has published a refund policy for a specific event that provides otherwise, all ticket sales are considered final. Please review the organizer’s event details before purchasing, and contact the event organizer directly with any questions about refunds for their event.

Cancelled or rescheduled events

If an event is cancelled, postponed, or rescheduled, any refund is likewise handled by the event organizer. iLANTIX will assist by providing organizers the tools to communicate with and refund their buyers, but the decision and responsibility for refunds in these situations rests with the organizer.

Platform fees

iLANTIX charges a per-ticket platform fee. Where a refund is issued by an organizer, the treatment of fees follows the terms applicable to that transaction and the organizer’s settings for the event.

Contacting the organizer

For any refund request, please reach out to the organizer of the event you purchased from. Their contact information is available on the event page.

This policy describes how refunds are handled on the iLANTIX platform and does not limit any rights you may have under applicable law.