Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the iLANTIX event-ticketing platform and related services (the “Services”) provided by iLANTIX LLC (“iLANTIX,” “we,” “us,” or “our”). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

The iLANTIX platform

iLANTIX provides tools that let event organizers create events and sell tickets, and that let buyers purchase tickets. iLANTIX is a technology platform only. We are not the organizer, seller, or producer of any event, and we do not hold, control, or take custody of ticket funds. Payments are processed directly to organizers through their own connected payment accounts (such as Stripe).

Accounts

To use certain features, you must create an account and provide accurate information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an organizer account.

Organizer responsibilities

Organizers are solely responsible for their events, including event details, pricing, ticket delivery obligations, tax collection where applicable, refund and cancellation terms, and compliance with all applicable laws. Organizers are responsible for the accuracy of their listings and for their relationship with their buyers and attendees. iLANTIX is not responsible for the conduct of any organizer or for any event.

Buyer responsibilities

Buyers are responsible for reviewing event details, including the organizer’s refund terms, before purchasing. Tickets are sold by the organizer, and your purchase forms a transaction between you and that organizer.

SMS text messaging terms

Program description. iLANTIX sends transactional SMS text messages to ticket buyers about their own ticket orders, such as order confirmations and information about the event they purchased tickets for. This is not a marketing or promotional messaging program.

How to opt in. Consent is collected at checkout on ilantix.com. After entering your phone number, you may check an optional, unchecked box agreeing to receive a transactional SMS about your order. Consent is not required to purchase a ticket, and you can complete your order without opting in. Messaging is available for US and Canada numbers.

Message frequency. You will typically receive one message per ticket order.

Cost. Message and data rates may apply. iLANTIX does not charge for these messages; your mobile carrier standard rates apply.

How to opt out. Reply STOP to any message to unsubscribe at any time. You will receive a confirmation and no further messages.

How to get help. Reply HELP to any message, or contact us at rmathieu@ilantix.com.

Carriers. Carriers are not liable for delayed or undelivered messages.

Your privacy. We do not share, sell, or provide your mobile phone number or SMS consent data to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy at ilantix.com/privacy.

Fees and payments

iLANTIX charges a per-ticket platform fee, which may be paid by the buyer or absorbed by the organizer depending on the organizer’s settings for the event. Payment processing is handled by third-party providers subject to their own terms. You authorize the applicable fees to be charged in connection with your transaction.

Refunds

Because iLANTIX does not hold ticket funds, refunds are handled by the event organizer in accordance with their stated terms. Please see our Refund Policy for details.

Acceptable use

You agree not to misuse the Services, including by attempting to gain unauthorized access, interfering with the Services, uploading unlawful or infringing content, using the Services to send unsolicited or unlawful communications, or using the Services for fraudulent or illegal purposes. We may suspend or terminate access for violations.

Intellectual property

The Services, including their software, design, and content provided by iLANTIX, are owned by iLANTIX or its licensors and are protected by applicable law. You may not copy, modify, or create derivative works from the Services except as permitted. Content you provide remains yours, and you grant us a license to use it as needed to operate the Services.

Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, and we are not responsible for events, organizers, or third-party payment providers.

Limitation of liability

To the fullest extent permitted by law, iLANTIX will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising from or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of the fees iLANTIX earned from the transaction at issue or one hundred U.S. dollars (USD $100).

Indemnification

You agree to indemnify and hold harmless iLANTIX from claims, damages, and expenses arising from your use of the Services, your events (if you are an organizer), or your violation of these Terms or applicable law.

Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules. You agree that any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Texas, unless otherwise required by applicable law.

Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

Contact us

Questions about these Terms? Contact us at info@ilantix.com.

These Terms are provided for general informational purposes and are not legal advice.