Terms of Service

Please read these Terms carefully. Section 16 contains a binding arbitration provision and a class action waiver that affect your legal rights, including your right to bring a claim in court and to participate in a class action. You may opt out of arbitration in accordance with Section 16.7.

1. Definitions

1.1 “iLANTIX”, “we”, “us”, or “our” means iLANTIX LLC, a Texas limited liability company.

1.2 “Platform” or “Services” means the iLANTIX website at ilantix.com, its subdomains, the iLANTIX Staff mobile applications, and all related tools and services.

1.3 “Organizer” means any person or entity that creates, publishes, or sells tickets to an Event through the Platform.

1.4 “Buyer” means any person who purchases a Ticket through the Platform.

1.5 “User” means any person who accesses or uses the Platform, including Organizers, Buyers, and Staff Members.

1.6 “Staff Member” means a person granted delegated access to an Organizer’s account.

1.7 “Event” means any occasion or activity for which an Organizer offers Tickets through the Platform.

1.8 “Ticket” means any admission credential purchased through the Platform.

1.9 “Platform Fee” means the per-Ticket fee charged by iLANTIX, being two percent (2%) of the ticket price plus ninety-nine cents ($0.99) per Ticket. No Platform Fee is charged on Tickets priced at zero.

1.10 “Policies” means the Refund Policy, Privacy Policy, and Cookie Policy, each incorporated into these Terms by reference.

2. Acceptance of these Terms

2.1 By accessing or using the Platform, you agree to be bound by these Terms and the Policies. If you do not agree, you may not use the Platform.

2.2 Where you use the Platform on behalf of an entity, you represent that you have authority to bind that entity, and “you” refers to that entity.

2.3 You must be at least eighteen (18) years of age, or the age of majority in your jurisdiction, to create an Organizer account.

3. Nature of the Platform

3.1 iLANTIX is a technology platform and ticketing intermediary. iLANTIX is not the seller, producer, promoter, or host of any Event.

3.2 All Ticket payments are processed directly to the Organizer’s own connected payment account. iLANTIX does not hold, retain, escrow, control, or take custody of Ticket proceeds at any time.

3.3 A purchase of a Ticket forms a contract between the Buyer and the Organizer. iLANTIX is not a party to that contract.

4. Accounts

4.1 You must provide accurate and complete information when creating an account and keep it current.

4.2 You are responsible for maintaining the confidentiality of your credentials and for all activity occurring under your account.

4.3 You shall notify iLANTIX promptly of any unauthorized use of your account.

4.4 Staff Members. An Organizer may grant delegated access to Staff Members. The Organizer remains responsible for all activity conducted by its Staff Members and for the appropriateness of the access granted.

5. Organizer obligations

5.1 Organizers are solely responsible for their Events, including event details, pricing, ticket delivery obligations, the collection and remittance of applicable taxes, venue arrangements, and compliance with all applicable laws.

5.2 Organizers represent and warrant that their listings are accurate and not misleading, and that they hold all rights, licences, and permits necessary to hold the Event.

5.3 Organizers shall comply with the obligations set forth in the Refund Policy, including the mandatory refund obligations arising on cancellation or postponement of an Event.

5.4 Organizers are responsible for their relationship with their Buyers and attendees. iLANTIX is not responsible for the conduct of any Organizer or for any Event.

6. Buyer obligations

6.1 Buyers shall review Event details, including any non-refundable designation, before completing a purchase.

6.2 Buyers shall not resell, transfer, or reproduce Tickets in a manner prohibited by the Organizer or by applicable law.

7. Fees and payments

7.1 iLANTIX charges the Platform Fee in respect of each Ticket sold. The Organizer elects, per Event, whether the Platform Fee is borne by the Buyer at checkout or absorbed by the Organizer.

7.2 Payment processing is performed by third-party providers subject to their own terms. Additional processing fees may apply.

7.3 You authorize the applicable fees to be charged in connection with your transaction.

7.4 Except as expressly set out in the Refund Policy, Platform Fees are non-refundable.

8. Refunds

8.1 Refunds are governed by the Refund Policy, which forms part of these Terms.

8.2 Because iLANTIX does not hold Ticket proceeds, all refunds are issued by the Organizer. iLANTIX expressly disclaims any liability or obligation with respect to the issuance of refunds.

9. SMS messaging

9.1 iLANTIX sends transactional SMS messages to Buyers who expressly opt in at checkout. Consent is optional and is not a condition of purchase.

9.2 Messaging is available to United States and Canada mobile numbers. Message frequency is typically one message per order. Message and data rates may apply.

9.3 Reply STOP to any message to unsubscribe, or HELP for assistance.

9.4 iLANTIX does not share, sell, or provide mobile numbers or messaging consent data to third parties or affiliates for marketing or promotional purposes.

10. Acceptable use

10.1 You shall not: (a) attempt to gain unauthorized access to the Platform or its systems; (b) interfere with or disrupt the Platform; (c) upload unlawful, infringing, or malicious content; (d) use the Platform to send unsolicited or unlawful communications; (e) use the Platform for fraudulent or illegal purposes; or (f) circumvent any technical measure or fee.

10.2 iLANTIX may investigate suspected violations and take such action as it considers appropriate.

11. Suspension and termination

11.1 iLANTIX may suspend or terminate access to the Platform, with or without notice, where it reasonably believes there has been fraud, chargeback abuse, misrepresentation of an Event, or a violation of these Terms or applicable law. Suspension stops new Ticket sales immediately.

11.2 Suspension or termination does not extinguish, satisfy, or transfer to iLANTIX any refund or other obligation owed by an Organizer to a Buyer.

11.3 You may close your account at any time. Obligations accrued prior to closure survive.

12. Intellectual property

12.1 The Platform, including its software, design, trademarks, and content provided by iLANTIX, is owned by iLANTIX or its licensors and protected by applicable law.

12.2 You shall not copy, modify, reverse engineer, or create derivative works from the Platform except as expressly permitted.

12.3 Your content. Content you upload remains yours. You grant iLANTIX a non-exclusive, worldwide, royalty-free licence to host, reproduce, and display that content as necessary to operate and promote the Platform.

12.4 You represent that you hold all rights necessary to grant the licence in Section 12.3.

13. Disclaimers

13.1 THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

13.2 iLANTIX does not warrant that the Platform will be uninterrupted, error-free, or secure.

13.3 iLANTIX is not responsible for Events, for the conduct of Organizers or Buyers, or for the acts or omissions of third-party payment providers.

14. Limitation of liability

14.1 TO THE FULLEST EXTENT PERMITTED BY LAW, iLANTIX SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE PLATFORM.

14.2 iLANTIX’S TOTAL AGGREGATE LIABILITY FOR ANY CLAIM RELATING TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE PLATFORM FEES ACTUALLY EARNED BY iLANTIX FROM THE TRANSACTION GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).

14.3 The limitations in this Section apply regardless of the theory of liability and even if iLANTIX has been advised of the possibility of such damages.

14.4 Nothing in these Terms excludes liability that cannot lawfully be excluded.

15. Indemnification

15.1 You shall indemnify, defend, and hold harmless iLANTIX, its officers, members, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from or relating to: (a) your use of the Platform; (b) your Events, where you are an Organizer; (c) your content; or (d) your violation of these Terms or applicable law.

15.2 iLANTIX shall notify you promptly of any claim subject to this Section and may participate in its defence at its own expense.

16. Dispute resolution, arbitration, and class action waiver

16.1 Informal resolution first. Before commencing arbitration, you shall send written notice of the dispute to info@ilantix.com describing the claim and the relief sought. The parties shall attempt in good faith to resolve the dispute for sixty (60) days following such notice.

16.2 Agreement to arbitrate. If the dispute is not resolved under Section 16.1, any dispute arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.

16.3 Costs. Where your claim seeks ten thousand United States dollars (USD $10,000) or less, iLANTIX shall pay the arbitration filing and administrative fees, save where the arbitrator determines the claim to be frivolous.

16.4 Location and form. Arbitration shall be conducted by written submission, telephone, or video conference unless the arbitrator determines an in-person hearing is necessary. Any in-person hearing shall take place in Harris County, Texas, or such other location as the parties agree.

16.5 CLASS ACTION WAIVER. YOU AND iLANTIX AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate the claims of multiple persons.

16.6 Small claims. Either party may bring an individual claim in small claims court, provided the claim remains in that forum and on an individual basis.

16.7 Right to opt out. You may opt out of Sections 16.2 to 16.5 by sending written notice to info@ilantix.com within thirty (30) days of first accepting these Terms, stating your name, email address, and that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

16.8 Severability of this Section. If Section 16.5 is held unenforceable as to a particular claim, that claim shall proceed in court and the remainder of this Section shall continue to apply to all other claims.

17. Governing law and venue

17.1 These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles.

17.2 Subject to Section 16, the state and federal courts located in Harris County, Texas shall have exclusive jurisdiction, and you consent to that jurisdiction and venue.

18. Force majeure

18.1 iLANTIX shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disaster, epidemic, war, civil unrest, governmental action, labour dispute, or failure of telecommunications, hosting, or payment infrastructure.

19. General provisions

19.1 Entire agreement. These Terms, together with the Policies, constitute the entire agreement between you and iLANTIX regarding the Platform and supersede all prior understandings.

19.2 Amendment. iLANTIX may amend these Terms from time to time. Material changes will be indicated by updating the date above. Continued use of the Platform after such changes constitutes acceptance.

19.3 Assignment. You may not assign these Terms without iLANTIX’s prior written consent. iLANTIX may assign these Terms in connection with a merger, acquisition, or sale of assets.

19.4 Severability. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.5 No waiver. A failure to enforce any provision shall not constitute a waiver of that or any other provision.

19.6 Survival. Sections 3, 7, 8, 12, 13, 14, 15, 16, 17, and 19 survive termination.

19.7 No agency. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and iLANTIX.

20. Contact

iLANTIX LLC
PO Box 7047
Houston, TX 77248
info@ilantix.com
(832) 801-5030